Step 1: Within 2 working days after our winners announcement, you need to have a smoktech.com account to make sure that we can send the coupon to your account on time. Sign in or Create your account now: https://www.smoktech.com/sign-up
Note: Make sure you can place an order on our store. Otherwise, you can't exchange your prize.
Step 2: We will send 2 coupons (product coupon + free shipping coupon) to your account on the 3rd working day after winners announcement. You can find your coupons by logging into your account here https://store.smoktech.com/person/coupon
Step 3: Use the 2 coupons to purchase your prize on our online store.
Step 4: SMOK online store will ship your prize directly to you. It will be sent by DHL or EMS. You can find tracking number in your order information. The color of prizes are randomly chosen in order to arrange product for you as soon as possible.
1. Must be of legal age to vape in your country or state.
2. Electronic cigarette must be legitimate in your country. (Parcel returned or destroyed due to customs clearance , SMOK will not send prize again; If you have to pay for the customs fee due to customs clearance , SMOK are not responsible for that.)
3. If the package fails to be delivered due to the error of the recipient's information provided by the winner, or if the delivery can not contact the recipient, SMOK will not be responsible, and will not make up for it!
4. Built-in battery products can not be sent to Russia, Mexico, Belarus.
5. Please claim your prize in a week after you got notification or the position will goes to others.